Latest Store Information Regarding Tier 5 Lockdown
Our showroom may be closed but you can still shop with us
In line with the latest Lockdown restrictions our showroom is currently closed but you can still shop with us online or by phone. Our team will be available to answer any calls between 09.00 – 16.00 Monday to Friday and 9.00-13.00 on Saturday.
You can also email any enquiries to firstname.lastname@example.org - emails are monitored Monday Saturday between 9.00-18.00 and we will endeavour to respond as soon as possible.
Free local delivery
For local customers that place orders via our website or by phone we offer a free delivery service. Our delivery staff are provided with facemasks, disposable gloves, antibacterial cleaning gel and cleaning wipes to be used before and after every delivery and we can provide contactless delivery to front door, garage etc if required.
Online orders & deliveries
Online orders are still being processed as normal, our delivery partner DPD has implemented various measures including introducing contact free delivery, this means customers will not be asked to sign handheld units. You will still be provided with full track and trace functionality, giving you complete visibility of your order. DPD will also provide a 1 hour time window for your delivery.
We will continue to offer installation services where the Government guidelines can be adhered to including the following points:
- Please keep at least 2m away from our install crews at all times
- If you can, stay in another room away from where our install crews are working – they’ll still get you to check everything is working OK before they leave
- Ensure good ventilation in the room/area where we'll be working by opening wndows and where possible have doors open so we don’t need to touch door handles
Help & Support
We will endeavour to provide help and support as best we can via phone (01932 851121/851110) or by email
We will also continue to monitor developments very closely and will follow all Government and Public Health England guidance and advice. During this difficult time we hope you, your families and colleagues remain in good health. We deeply appreciate your continued support, understanding and co-operation during the days and weeks ahead.