Returns

Returns & Cancellations

Weybridge Audio has a thirty-day return policy for products purchased through our website. To return an item you must inform us in writing, by email to service@weybridge-audio.co.uk within thirty days stating that you wish to return a product. Please include your name, address, and original order number in all correspondence. In line with the UK Distance Selling Regulations, the cost of returning the item to Weybridge Audio is the responsibility of the customer, unless the item is faulty in which case, we will arrange to collect the faulty item at our expense. It is the customer's responsibility to ensure that the item arrives safely and in good condition, please package the return carefully using all the original packaging, we would also suggest using an insured courier/postal service.

For larger items we can arrange collection using our own couriers and a collection charge of £22 will be deducted from the refund.

The goods must be returned to us in 'as new' condition, complete with 'as new' original packaging and accessories. Any free gifts supplied with the goods must also be returned (if not returned the full value of free gifts will be deducted from the refund)

Faulty Items

In the unlikely event that an item you have purchased from Weybridge Audio is faulty please contact our support line on 01932 851121 or email service@weybridge-audio.co.uk and we will do our utmost to help, if we can’t resolve the issue and the item is under 30 days old we will offer to collect and either replace or refund the item (subject to the above terms being met). We do not cover faults covered by accidental damage, neglect, normal wear and tear or defective installation.

Please note: we will test all returned items and if they are found not to be faulty, we reserve the right to return them to you and charge you the delivery cost.

This returns guarantee does not affect your statutory rights.

Exclusions to cancellations & returns policy

  1. Headphones can only be returned for a refund if sent back with the hygiene seals/cellophane packaging unbroken. 
  2. Custom built or personalised products that have been ordered specifically such as custom length or terminated cables and special-order furniture cannot be returned

Refunds 

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and that they are in satisfactory condition.

  1. Faulty goods returns - If the goods are being returned as faulty and the fault is confirmed by our returns department you will be refunded the full invoice amount (provided the item returned is complete including all accessories and in ‘as new’ condition with all original packaging.   
  2. Cancelled orders/unwanted items - If the goods returned are complete including all accessories and in an ‘as new’ condition you will be refunded the full invoice amount. 
  3. If the goods returned are in ‘as new’ condition but with accessories missing you will be refunded the full invoice price, less the cost of replacing the missing accessories.
  4. If the goods are returned in not ‘as-new’ condition (scuff marks, scratches, dents etc) the cost of remedying the damage will be deducted from the refund amount.
  5. If the goods returned are not in a re-sellable condition, we will not accept these back under the above terms and the goods will be returned to you and the cost of delivery charged to your account.

Any refund will be processed once we have received the returned goods and they have been checked and tested by our returns department, this can take up to a maximum of 7 working days.

Please contact our Customer Service Department for returns and refund enquiries on 01932 851110