Important information regarding Coronavirus and delvery services
Local delivery & installation Services
Our delivery & installation teams continue to deliver to customer homes, we have provided them with disposable gloves, antibacterial gel and cleaning wipes to be used before and after every delivery.
If anyone in your household is self-isolating because of potential exposure, to protect you and our colleagues we won’t be able to provide install or recycling services and can only deliver to your front door.
If you would prefer a ‘contact free’ delivery just let us know, we will be more than happy to deliver to your front door or garage
Online orders & deliveries
Our delivery partner DPD has implemented various measures including introducing contact free delivery, this means customers will not be asked to sign handheld units. With this new process you will still get your full track and trace functionality, giving you complete visibility of your order.
General Delivery Information
We offer free next day delivery on all orders with an order value over £79. For orders totalling under £79 there will be a £7.50 delivery charge added to the order total.
You can specify your preferred delivery day during the checkout process including Saturday or Sunday delivery.
Next day delivery is available for orders placed Monday to Friday and the item must be in stock and the order received before 1.30pm. Items ordered after 1.30pm on a Friday or on Saturday/Sunday will be despatched on Monday for Tuesday delivery. (please allow an extra day if a bank holiday falls within this period).
Our delivery partners DPD offer an interactive messaging service to help you track your delivery so please provide a mobile phone number where possible
All deliveries must be signed for - in some cases the item may be collected from your local DPD Pick-Up point.
Saturday / Sunday Delivery
Orders for delivery on a Saturday or Sunday must be placed by 1.30pm Friday.
Please note that deliveries to the Scottish Highlands and Northern Ireland take a minimum 2 working days (outlying areas may take a little longer).
Large Screen TV Delivery
Due to the fragile nature of LED and OLED TV screens all TV deliveries are made by our own experienced delivery team to ensure that they are handled with care and delivered in perfect condition. When purchasing a large screen TV you will have three delivery options:
- Drop-off delivery free of charge
- Delivery and basic installation £50
- Delivery and basic wall mount installation £125
See Installation Services for more information
Our large screen TV delivery and installation service is available within approximately a 20 mile radius of our store, if you find there are no delivery options available for your delivery address please call us 01932 851110 or email our sales team as we will always try to accommodate where we can.
If an item is unexpectedly not available we will contact you immediately to advise on the expected delivery date - you will of course have the option to cancel the order should you wish.
If you would like your delivery on a specific day please make a note in the customer notes section during the check-out process.
Some items aren't available to purchase on line and these are marked as 'buy instore - please call' however we do still offer a free local delivery and optional installation service on these items - please call 01932 851121 or email our sales team to find out if you fall within our delivery area.