*** Our delivery services for online and telephone orders whether local or nationwide will continue as normal through the lockdown period ***
Click & Collect service
To place an order using click & collect please select the regular delivery option and your preferred date during the checkout process and then make a note that you would like to click & collect from our Weybridge showroom - we will contact you to confirm when the item is ready for collection
Online orders & deliveries
Online orders are still being processed and delivered as normal, our delivery partner DPD has implemented various measures including introducing contact free delivery, this means customers will not be asked to sign handheld units. You will still be provided with full track and trace functionality, giving you complete visibility of your order. DPD will also provide a 1 hour time window for your delivery. Cut-off time for next-day delivery service will be 13.00.
Local delivery & installation Services
We have provided our teams with disposable masks, disposable gloves, antibacterial gel and cleaning wipes to be used before and after every job. When carrying out installation work we request that customers follow social distancing guidelines including the following:
- Please keep at least 2m away from our install crews at all times
- If you can, stay in another room away from where our install crews are working – they’ll still get you to check everything is working OK before they leave
- Open windows in the room where we'll be working and where possible have doors open so we don’t need to touch door handles
General Delivery Information
We offer free next day delivery on all orders with an order value over £79. For orders totalling under £79 there will be a £7.50 delivery charge added to the order total.
You can specify your preferred delivery day during the checkout process including Saturday or Sunday delivery.
Next day delivery is available for orders placed Monday to Friday and the item must be in stock and the order received before 13.00. Items ordered after 13.00 on a Friday or on Saturday/Sunday will be despatched on Monday for Tuesday delivery. (please allow an extra day if a bank holiday falls within this period).
Our delivery partners DPD offer an interactive messaging service to help you track your delivery so please provide a mobile phone number where possible
All deliveries must be signed for - in some cases the item may be collected from your local DPD Pick-Up point.
Large Screen TV Delivery
Due to the fragile nature of LED and OLED TV screens all TV deliveries are made by our own experienced delivery team to ensure that they are handled with care and delivered in perfect condition. When purchasing a large screen TV you will have three delivery options:
- Drop-off delivery free of charge
- Delivery and basic installation £50
- Delivery and basic wall mount installation £125
See Installation Services for more information
Our large screen TV delivery and installation service is available within approximately a 20 mile radius of our store, if you find there are no delivery options available for your delivery address please call us 01932 851110 or email our sales team as we will always try to accommodate where we can.
Saturday / Sunday Delivery
Orders for delivery on a Saturday or Sunday must be placed by 1.30pm Friday.
Please note that deliveries to the Scottish Highlands and Northern Ireland take a minimum 2 working days (outlying areas may take a little longer).
If an item is unexpectedly not available we will contact you immediately to advise on the expected delivery date - you will of course have the option to cancel the order should you wish.
If you would like your delivery on a specific day please make a note in the customer notes section during the check-out process.
Some items aren't available to purchase on line and these are marked as 'buy instore - please call' however we do still offer a free local delivery and optional installation service on these items - please call 01932 851121 or email our sales team to find out if you fall within our delivery area.